How to Build a Good Team For a Small Independent Retailer


Title of the article is a nuisance I found myself in a few years ago, I had just opened his shop for the challenge of opening the opening of trade from scratch, I had spent years working on the high street and felt I needed a new challenge. I had the ideal person to run for me and it was going to be as simple as that, but after he was denied due to employee theft have been 'less.

I found quite by accident amazing place only in conjunction with Buchanan St. & Sauchiehall St, this was a great place it is the lower unit of the ground rent was very reasonable. The next stage is to get an idea of what to fill the space with, and then tweaked it during the first 18 months before he started to make money after a year or two only.

Then I realized I had to spend a long time but work for themselves and need to get back to work for the high street, I missed the hustle and bustle of running a large retail units, personnel matters, staff training, getting big money, KPI and most importantly, competing against other stores in your area will be the best manager.

My biggest task was to build a team that could work together, which could even deal with the disease, and people leave.

my first train although it led me to work with families, this is a reflection of the rebound against the employee steals from you, but if you can not trust your family and rely on them, then who you can trust and rely on, but As most people will tell you, work with the family will always bring their problems, and that's it, arguments, strops, walk-out, and if anything it destroys the relationship and could have left an irrevocable break-up.

Next on the agenda was to look at the personnel we had, with that brings the realization that a key member was not up to doing the job, he has skill in abundance, was a very bright kid, well mannered, polite good background, but did not have the attitude, not only is his attention to detail was very poor, and if anything I was more stressed away from work and can not enjoy a simple day.

So, to relieve my stress I fired my employee stress and promote part-time who worked for me for 6 months, did not quite have the skills but the attitude of the UN marked and always stayed late and came in early to make sure the job done.

The main thing when taking on key workers with part-time work does not employ part timers who want to be a lot of time, as always, you'll lose them when the next full time job comes along.

So, I needed a good creative people who just want to work part time, I had a person that Sat is my photo for the web, he just wanted some time as he wanted to spend the second part of his working time to his photography, now is the perfect match.

The first step on the way to go was made​​, I worked with him and employees no1 tweaked and prodded him and over the next 6 months he became the best employee you could ever wish for.

Now I have a great staff, so I can keep this great worker and stop him going somewhere else to start it pay well, with the bonus he gets 20% above the minimum wage, a good 30% staff discount and free use of our photography studio .

Six months later I was looking for a great employee NO2, the advantage of working in the shop every day you have conversations with people, casual conversation, interviews reflected a mini job interviews. You get the idea before they advertise from which you want to work for you and then you ad and see who bites.

key, I found it to be very specific when asking for a CV will be sent in, do not respond to applicants who can not follow these simple guidelines, it will cut about 35% of the requests down.

ad goes online, go to the window, and within 2 days, there are about 100 requests, after careful consideration you are left with 5 really good candidates, go through the interview process and at the end of the process to offer you the job you wanted person in the first place, a person who is a customer in the store for years and is delighted to be offered the job and he does his own graphic design thing, and needs only a part time job to pay his bills. But most important is the person got the job, after careful consideration of all other candidates, and it was the best person for the job.

So, your job is done, 2 good people on board, and as you would expect a few teething problems, a few minor personality clashes, NO2 is not up to speed and no1 on the rocks as do all the work, forgetting that it was once the weakest link.

A few words of stern with no1 and he realizes we're all in this together and NO2 is where he was and then all happy again. It takes several months before no1 and NO2 are working together and the shop is running well, then its time to find NO3, and 3 is the magic number. Stick with my policy and advertising business, see what's out there, but while there are candidates in mind, and go through the recruitment process

As it happens we have a great kid who writes pieces for our blog and also in street wear, one thing the other two lack. However, NO3 break the rule, which is part time, who really wants to be a full hour, with luck, there are plans in the pipeline for the development of social media strategy and a new website is built, it will be necessary for the full timer going forward to manage our growth plans.

The only point of her breaking the rules, he does 2 full days in the shop and the rest of his time behind the scenes work that can be picked up by other staff, so in reality the rule remains almost intact.

Looking back, I'm still in the main street a bit, I can take my vacation without worrying about micro-managing the place, I can build a web page without having to stupid hours I can work and see the bigger picture and come into the shop and appreciate the place, and has ideas on how to improve the place.

you can own your own business and work for someone else, there are benefits for both sides here. benefits for yourself are, have lower stress levels, can appreciate what I no longer bogged down in it every day, they can plan ahead and now have 3 years plan instead of working from day to day, can take the systems and best practices from the High Street.

benefits for the employer's High Street is they get a very experienced manager, the view of employers and employees,

So, everybody is a winner I can improve my management style, work within a strict set of guidelines to manage KPI's, employee's PDP, working with planagrams, planning of new shares and the abolition of the sale of shares.

To summarize, these tips are great ideas for building a great team.

• Does not employ part timers who want to be full time.
• Does not compromise and lower your standards.
· Employing a diverse group of people with different skill sets
· to the age and maturity over youthful experience.
· Payment 20% above the minimum wage at least, pay peanuts and get monkeys.
· From the very beginning to be very clear on your expectations for the employee.
· Conduct regular reviews of employees, this benefits both sides.
· Add in a good employee benefits to retain employees, flexible working, staff discounts, staff bonuses and other benefits.